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Enhancing Clients,
Enriching Society
Great Place to
Work Award 2017
TCG’s 27 Code
of Works
Doctorin 27 prioritizes client-focused service through empathy, clear communication, and ethical work. Core values promote quality, positive attitudes, and continuous improvement for a supportive and efficient environment.
Priority to Clients
We prioritize our clients in everything we do. We will never put the company, superiors, subordinates, or coworkers first. We are passionate about our work, constantly improve our technical and personal skills, and contribute mindfully to society. We are highly aware that our clients sustain us, and we value their trust.
Concern/ Empathy
We are sincerely interested in our clients. We empathize with them, they are working conditions, and corporate culture delivers the highest quality service and solutions.
Promise/ Understanding
We work diligently to fully understand our client’s needs and ensure clear communication takes place to avoid misunderstandings. As always, our goal is 100% satisfaction.
Accountability
We are 100% accountable to our clients, and we always act in their best interests. We work closely with clients to inform them about important matters a ecting their business and proactively involve them in these decisions.
Compliance
We comply with the highest ethical, social, and legal standards. Legal misconduct and/or tax evasion are detrimental to our clients and are not tolerated at TCG. We do everything within the law to accommodate clients’ requests.
Client's Point of View
We approach our clients’ problems from their point of view and strive to keep clients’ feelings and needs constantly in mind as we work.
Speedy Service
We take pride in speedy service, work efficiently,, execute tasks promptly, anticipate future needs, and create and implement plans to benefit our clients and their businesses.
Highest Quality
We work together as professionals with exceptional attention to detail and pride in our work. We never compromise quality, delivering the very highest standard of work available anywhere.
Integrity
Integrity is the bedrock of life. We provide candid feedback to clients regardless of position or designation based on a balanced view of the needs of all stakeholders: clients, customers, employees, society, etc.
Representative of TCG
All employees represent the company and consciously build our brand image through our positive attitude, words, and expressions, privately and publicly
Actors
We are professionals and have a “can do” attitude. Once we fully understand clients’ needs, we do everything in our power to meet them.
The Leading Actor
All employees are keenly aware of their responsibility to deliver superior results. All think and act independently and proactively to deliver the outstanding results our clients have come to expect from us. We are sincerely interested in our clients. We empathize with them, they are working conditions, and their corporate culture deliver the highest quality service and solutions.
Responsibility
Rather than expecting others or situations to change on their own, we constantly ask: “What can we do NOW that will lead to superior outcomes?”
Gamification
We love our work and innovate daily. Fun at work is not a given; instead, it is found independently. We strive to have fun at work daily.
Self-Branding
We are consistently polite and courteous, punctual, and well-mannered, careful about greetings and leave-taking, and use appropriate language and non-verbal communication at all times.
Punctuality
We are always punctual because this creates trusting relationships with clients, superiors, and coworkers.
Greetings/Gratitude
We always give enthusiastic greetings whether inside or outside the company. By expressing respect and gratitude with greetings, we create a trusting relationship with others.
No pain, No gain
Every worker possesses the potential for limitless power. We learn with a sense of purpose and keen interest, gathering new insights and wisdom daily. Through continuous learning, we achieve peak performance.
Positive Thinking
We have a relentlessly positive attitude, constantly asking how we can improve and what steps are needed to add value to all undertakings.
Goal-oriented
We are constantly goal oriented as we work while maintaining mental flexibility to deal with ever-changing conditions and new opportunities for clients.
3D Thinking
Using our broad background, we view every task from multiple angles, o ering clients a broad perspective to deliver the highest quality solutions to complex problems.
Long-term Orientation
We have a multi-time-frame approach to problem-solving that allows us to segment problems into short-, medium–, and long-term time frames. Thus, we can look for the lessons in short and medium-term challenges to deliver superior results.
KAIZEN
We always consider the present to be our most challenging time, continuously work to improve our business. Striving to be more “accurate”, “prompt”, and “cost-conscious”, and to make clients ” comfortable “, all our coworkers think about ways to improve their work every day and implement these improvements quickly
Innovation
We constantly improve our service, are proactive, and continuously adopt new ideas and practices to drive and deliver superior results.
Promotion of the 5Ss
Each of us is responsible for maintaining a pleasant and e cient work environment. We put the 5 Ss into practice every day. We immediately dispose of unnecessary things, determine the best place to put things, and maintain an environment free of trash and dirt.
Team Building
We are a team working together towards the same goal. We always keep coworkers in mind and cooperate to maximize each other’s strengths to produce greater power overall.
Full Effort Now
We are future-oriented and avoid getting stuck in past problems. We are constantly optimistic and focus on immediate positive contributions to our clients’ business.
Learn MORE!!
The Core Code of conduct at TCG
Code of Capable Person
Integrity. Quality. Professionalism.
Our Shared Values, Global Principles of Business Conduct, and Responsible Business Principles are the foundation of our culture, shaping who we are, what we believe and how we behave.
